Customer Service
aaronjackson, (Jan 27, 2022)
2022 is filled with exciting opportunities to drive significant change to your organization’s customer experience - everything from building long-lasting customer relationships to cultivating happier employee experiences. Join us as our panel of leading experts discuss how they are seeking to prosper from the opportunities that 2022 promises and discover the insights that will help you to identify
Anonymous, (Jan 5, 2018)
A new app aims to make healthcare and hospital visits less painful, applying lessons learned by removing friction for patients and their visitors as well as employees in the same fashion that’s been done for fans at professional sporting events.
Zsofi Kulcsar, (Nov 30, 2017)
Companies shouldn't linger at a mobile-centric strategy, experts say. Susan Kuchinskas reports.
Matt Pigott, (Feb 14, 2017)
Last in a four-part series on personalization in 2017
Matt Pigott, (Feb 14, 2017)
Third in a four-part series on personalization in 2017
Matt Pigott, (Sep 18, 2016)
Just because you can't see something, doesn't mean it isn't there.
Matt Pigott, (Sep 18, 2016)
From Southwest Airlines to Spotify: how a little love goes a long way
Matt Pigott, (Sep 18, 2016)
The fastest growing companies start with a customer-centric attitude. Discover why keeping up is vital to win the hearts and minds of modern consumers
Matt Pigott, (Aug 31, 2016)
Read this, the last in our three-part 'marketing attribution’ series
Matt Pigott, (Aug 24, 2016)
Marketing Attribution: Second in our three-part series
Matt Pigott, (Aug 16, 2016)
Marketing Attribution: first in a three-part series
Matt Pigott, (Jul 22, 2016)
The third and final installment of our three-part series on content and the art of brand storytelling.
Matt Pigott, (Jul 22, 2016)
Plus…how Disney is knocking personalization out the park!
Matt Pigott, (Jul 1, 2016)
The first installment of our three-part series on customer service in a digital world
Matt Pigott, (Jul 1, 2016)
The second part in our three part series investigating customer service in a digital world
Matt Pigott, (Jun 13, 2016)
To get personalization right, consider what wine.com and Room & Board are doing
Matt Pigott, (Jun 1, 2016)
Confusing customization and personalization is common, but there’s a world of difference between the two.
Mark Kersteen, (Mar 1, 2016)
Marketers are an optimistic bunch...
Matt Pigott, (Feb 25, 2016)
"90% of consumers have their mobile phones with them 24/7."
Matt Pigott, (Feb 24, 2016)
Mobile is the future.