Customer Service
adaptive, (Dec 9, 2015)
Update Your approach to Keep Up with Rising Customer Expectations: Your customers are sick of messages that are impersonal, replies that are slow,...
adaptive, (Dec 4, 2015)
Mobile is No Longer Optional if You Want Your Marketing to Succeed: Hear the latest research into how customers are engaging with mobile, and get the...
adaptive, (Dec 4, 2015)
Stay On-Message, Regardless of Medium: Set out clear messages for your brand that will work on video, display, and social. Learn Where Your...
Conference Recording, (Nov 27, 2015)
In the session, hear how to assess your customer landscape to become more personalized and pro-active, and thus meet customer demands: -...
Conference Recording, (Nov 27, 2015)
Hear from: Wells Fargo, AVP, Social Care Servicing Manager, Michael Dyogi Proofpoint (Nexgate Division), VP of Product Management, Dan Nadir
Conference Recording, (Nov 27, 2015)
In this session, hear how to use your customer information to maximize relevancy and success in their channel of choice. · Drive new...
Conference Recording, (Nov 27, 2015)
- Moreover, as brand loyalty continues to decrease, ensure your company truly understands your customer, so that you can consistently deliver...
Conference Recording, (Nov 26, 2015)
In this session, hear how to integrate such service into your day-to-day operations: · Personable and Agile Support: Engage with your...
Conference Recording, (Nov 25, 2015)
Identify, analyze and respond… fast:Rapid customer response drives huge benefits for your brand. Adopt an effective social listening...
Conference Recording, (Nov 25, 2015)
Customer service on Twitter offers brands the opportunity to transform their customer experience and their business. But companies need the right...
Conference Recording, (Nov 25, 2015)
Weaving cross-channel experience into the fabric of your company:Break down departmental silos to encourage collaboration across marketing, PR...
Conference Recording, (Nov 25, 2015)
- Be more agile: Tighten your cross-departmental collaboration and accelerate internal communication to achieve real-time customer insight and thus...
Conference Recording, (Nov 25, 2015)
- Clearly quantify the performance of your contact-center: Success goes way beyond efficiency gains. Derive and communicate measurable value from you...
Conference Recording, (Nov 25, 2015)
In this session, hear how to use your customer information to maximize relevancy and success in their channel of choice. Drive new...
Conference Recording, (Nov 25, 2015)
As power continues to shift from providers to consumers, putting the customer at the heart of your strategy is more important than ever –...
Conference Recording, (Nov 25, 2015)
In this session hear how to hire, empower and retain customer-service rock stars. Prompt | Personable | Empowered:Train and motivate your...
Conference Recording, (Nov 25, 2015)
Hear From: Lithium, Katy Keim, Chief Marketing Officer Stubhub, Mary Hill, Customer Service/Social Media Manager Comcast, Jared Schulthesis,...
Kate Frasca, (Nov 17, 2015)
When I started at Incite Group, almost two and a half years ago, I didn’t know the first thing about marketing
David Howell, (Oct 29, 2015)
Communicating value to consumers is an on-going action that all brands need to be fully engaged with.
David Howell, (Oct 28, 2015)
Use data gathered across touchpoints to better understand your customers' needs.