Customer Service
Brynn Smith-Raska, (Oct 27, 2015)
An interview with Ramkumar Ravichandran
Mark Kersteen, (Oct 23, 2015)
Insights from American Express, Southwest, and Symantec from #CSMCS
Mark Kersteen, (Oct 22, 2015)
Insights from Hyatt Hotels, Time Warner Cable, and Conversocial at #CSMCS
David Howell, (Oct 19, 2015)
Data literate consumers get better products, services, and experiences. Businesses get more accurate, holistic, and actionable data.
Nelsy Rodriguez, (Oct 17, 2015)
Our European correspondent Nelsy Rodriguez gives us the update on Europe's most impressive tech developments across industries.
Brynn Smith-Raska, (Oct 16, 2015)
"These quants need to watch Pixar’s 'Inside Out.'"
Matt Pigott, (Oct 12, 2015)
Smart mirrors, instant shipping, social shopping—it's not science fiction, it's already happening.
David Howell, (Oct 7, 2015)
Customer data needs to become the foundation for your customer service.
David Howell, (Oct 5, 2015)
Why should consumers want you to have their data?
Matt Pigott, (Sep 30, 2015)
Bonobos, Apple, Amazon, eBay, and Rebecca Minkoff are all working to reimagine the seamless shopping experience
Nelsy Rodriguez, (Sep 28, 2015)
Our European correspondent Nelsy Rodriguez shares her experience at Europe's biggest e-commerce show.
David Howell, (Sep 24, 2015)
Authenticity and personalization are key for connecting with modern customers
David Howell, (Sep 22, 2015)
Customers associate good brands with good service, so you can guess what they associate with bad service...
Matt Pigott, (Sep 16, 2015)
New research from Deloitte, Accenture, Bitkom and the CMO Council shows just how crucial a consistent customer experience has become.
Mark Kersteen, (Sep 11, 2015)
'-Rooming' isn't a surprising trend, it's the natural progression of customer behavior, and it's something marketers can capitalize on.
David Howell, (Sep 4, 2015)
In the next extract from our most recent white paper, learn why breaking down silos of customer information is so critical
David Howell, (Sep 1, 2015)
In this extract from our most recent whitepaper, learn the three keys to winning over customers with personalized, social service
Tamsin Oxford, (Aug 24, 2015)
A new privacy policy released by Spotify last week on August 19th saw the internet rise up in consternation and outrage...
Liam Dowd, (Aug 5, 2015)
Get actionable insight on developing: The Right Infrastructure for Seamless Support: Tying together web, chat, call, portal and social is...
Tamsin Oxford, (Jul 26, 2015)
Commencal is putting a spin on social customer service with European flair