Customer Service
Conference Recording, (Jul 15, 2015)
Learn how to: Fully integrate social intro your customer service operations for seamless coordination: Break down departmental silos, and...
Conference Recording, (Jul 15, 2015)
Identify and engage your key influencers: Discover where and how advocates are talking about your brand and engage them. Use their voice to...
Liam Dowd, (Jun 19, 2015)
Here's a selection of the top tweets from the Summit
Mark Kersteen, (Jun 18, 2015)
We’ve been at the Corporate Social Media Summit New York this week, where social leaders from a range of brand came together to discuss the most pressing issues affecting social. Below we've collected just a few of the dozens of incredible insights that have been shared onstage.
Mark Kersteen, (Jun 18, 2015)
We’ve been at the Corporate Social Media Summit New York this week, where social leaders from a range of brand came together to discuss the most pressing issues affecting social. Below we've collected just a few of the dozens of incredible insights that have been shared onstage.
Mark Kersteen, (Jun 18, 2015)
We’ve been at the Corporate Social Media Summit New York this week, where social leaders from a range of brand came together to discuss the most pressing issues affecting social. Below we've collected just a few of the dozens of incredible insights that have been shared onstage.
Anonymous, (Jun 16, 2015)
Canon Middle East and Dollar Shave Club are among the winners at this year’s Corporate Social Media Awards
Liam Dowd, (Jun 11, 2015)
We’ve just launched our new website. It’s designed to help you get the insight and analysis you need to do your job better. Read on to find out more about our new tools and features!
Nick Johnson, (Jun 5, 2015)
The new Incite Group is designed to help you give customers the experience they demand
Tamsin Oxford, (Apr 14, 2015)
Here are the three main takeaways from our ongoing series on social customer service.
Priya W., (Apr 7, 2015)
Listening to their customers has become key to L'Oreal's innovation strategy.
Stephanie Faris, (Mar 31, 2015)
3 examples of how brands are running their ideas by their audience first to find out whether they'll be a hit or a flop.
adaptive, (Mar 19, 2015)
Putting on the super social media cape and engaging with customers is all in a day’s Whole Foods work
Anonymous, (Mar 18, 2015)
A new guest blog from Conversocial
adaptive, (Mar 12, 2015)
Spotify drives rich engagement with their dynamic social customer service strategy.
Tamsin Oxford, (Mar 6, 2015)
Customer engagement is golden in our era of social business, and it's time for all organizations to get social customer service right.
Dave Landry, (Mar 5, 2015)
Netflix and Comcast seem to have different approaches to solving customer problems. In this article, learn what those approaches are - and which one is better.
Conference Recording, (Nov 18, 2014)
Conference Recording, (Nov 18, 2014)
Conference Recording, (Nov 18, 2014)