Customer Service
Conference Recording, (Nov 6, 2014)
Dell, Nidhi Pratapneni, Director, Social Media & Community, Global Client Support Organization KLM, Robertjan Groeneveld, Deputy...
Conference Recording, (Nov 6, 2014)
TradeKing, Rocco Sabino, Principal, Social Media and Content T-Mobile, Mark Davis, Vice President of Customer Service Social...
Conference Recording, (Nov 6, 2014)
Bryan Willmert, Director of Strategic Accounts, Digital Roots Whitney Drake, Social Strategy, General...
Conference Recording, (Nov 6, 2014)
Comcast, Jared Schultheis, Executive Director Digital Media Outreach & Executive Customer Relations Capital One, Carla Saavedra...
Conference Recording, (Nov 6, 2014)
Microsoft Mobile, Sean Valderas, Social Care Manager, Global English U-Haul, Toni Jones, Social Media Director Verizon...
Conference Recording, (Nov 5, 2014)
Spotify, Chug Abramowitz, Global Sr. Director, Online and Social Media Customer Support Moderator: Evan Shumeyko
Conference Recording, (Nov 4, 2014)
Andrea Lopez, Manager Social Media CRM, Nissan Nikki Newman, Social Media Community Moderator, Whole Foods...
Conference Recording, (Nov 4, 2014)
Hear from: Lukasz Zelezny, uSwitch.com
Conference Recording, (Nov 4, 2014)
With: Southwest Airlines, Lisa Anderson, Director Social Business
Conference Recording, (Nov 4, 2014)
American Airlines, Annette Hernandez, Social Customer Experience Manager Dunkin Brands, Kari McHugh, Director of Guest and Franchisee...
Conference Recording, (Nov 4, 2014)
Hear from: Dollar Shave Club, Janet Song, Vice President, Member Services Wyndham Hotel Group, Diane Barr, Vice President, Customer...
Conference Recording, (Nov 4, 2014)
Hyatt Hotels, Daniel Moriarty, Director Digital Strategy & Activation Amica Mutual Insurance Co. Lisa Melton, Assistant Vice...
Anonymous, (Oct 14, 2014)
Disclaimer: I helped write the guide and I also work for Conversocial. So for these reasons I am obviously bias in my opinion toward what I think...
Anonymous, (Sep 22, 2014)
Traditional customer service is undergoing a revolutionary transformation. In this multi-channel age, it’s no longer good enough for companies to...
Mark Kersteen, (Sep 17, 2014)
It’s a story we’re seeing more and more. Established, successful companies reinventing their marketing and their business models to remain...
nickjohnson, (Sep 17, 2014)
We’ve been conducting some surveys with your peers over the course of the last few weeks. They’re still ongoing, but the preliminary results...
Mark Kersteen, (Aug 20, 2014)
Customer experience is critical for marketers, no matter where they're located. Learn all about it from professionals in London and in New York at...
adaptive, (Aug 7, 2014)
Reaching the customer in their domain, no matter where it may be…
Liam Dowd, (Jul 30, 2014)
How to become a Pinterest warrior, mobile social engagement, reading the social signals and the anatomy of a tweet
adaptive, (Jul 30, 2014)
Personalisation has been radically altered in the age of social media and businesses need to adapt