Customer Service
adaptive, (Jul 23, 2014)
For corporations to succeed they need to make the move from a product-focused approach to one that is more customer-focused
Liam Dowd, (Jul 21, 2014)
Below is a brief Q&A with Carla on Capital One's integrated social customer service approach
Liam Dowd, (Jul 14, 2014)
We recently sat down with Toni to get insight on the key drivers behind U-Haul's social customer service strategy
Anonymous, (Jul 9, 2014)
Vice-Presidents and Directors from the world’s biggest and most social brands will gather at an annual summit in September to outline the future of corporate social media
adaptive, (Jun 25, 2014)
Traditional last-click attribution is fast being replaced with multi-touch attribution, as social media changes the sales relationship
Conference Recording, (Jun 17, 2014)
Speakers include: Chris Smith, Senior VP Enterprise Social Media, Bank of America Michael Idinopulos, Chief Marketing Officer,...
Conference Recording, (Jun 16, 2014)
Hear from: Emily Trayers , Chief Operating Officer , SayItSocial Brian Roehrkasse , Vice-President, External Communications , BAE...
Conference Recording, (Jun 16, 2014)
Hear from: Josh March, CEO, Conversocial Amy Heiss, Global Program Manager for Social Media Training and Activation,...
Anonymous, (Jun 9, 2014)
A guestblog from Conversocial on risks of instant replies on social media
Anonymous, (May 14, 2014)
A guestblog from Conversocial on top tips for offering proactive social customer service
adaptive, (May 14, 2014)
Social media has transformed how corporations manage their customer services, but can your business do more?
adaptive, (May 7, 2014)
Learn how to empower your agents to deliver superior customer resolutions during a 40 minute webinar with Nissan, American Airlines and Conversocial
adaptive, (Apr 16, 2014)
The Millennial generation remain the most lucrative shoppers. Corporations though, should become intimately aware of the gender divide
adaptive, (Apr 2, 2014)
Placing world-class customer services delivered via multiple channels at the heart of your corporation is a commercial imperative no business can ignore
nickjohnson, (Mar 26, 2014)
Our weekly interview this week features Rose Hamilton. Rose is the Chief Marketing Officer for Pet360, the pet parent destination - providing "expert...
Liam Dowd, (Mar 19, 2014)
News site referral data, how video is top for content sharing, and who are your brand influencers?
adaptive, (Mar 17, 2014)
Many big brands are using the power of social media to promote their product but are they creating customer intimacy or simply engaging in a one-way marketing conversation?
adaptive, (Mar 5, 2014)
In traditional marketing word-of-mouth has been king, but does its power translate to social media channels?
adaptive, (Mar 4, 2014)
Social media continues to change how businesses engage consumers.
nickjohnson, (Feb 26, 2014)
Incite is fundamentally a research company. We spend the majority of our time either speaking directly with senior marketing executives, or asking...