Social
Conference Recording, (Nov 25, 2015)
- Be more agile: Tighten your cross-departmental collaboration and accelerate internal communication to achieve real-time customer insight and thus...
Conference Recording, (Nov 25, 2015)
- Clearly quantify the performance of your contact-center: Success goes way beyond efficiency gains. Derive and communicate measurable value from you...
Conference Recording, (Nov 25, 2015)
In this session, hear how to use your customer information to maximize relevancy and success in their channel of choice. Drive new...
Conference Recording, (Nov 25, 2015)
As power continues to shift from providers to consumers, putting the customer at the heart of your strategy is more important than ever –...
Conference Recording, (Nov 25, 2015)
In this session hear how to hire, empower and retain customer-service rock stars. Prompt | Personable | Empowered:Train and motivate your...
Conference Recording, (Nov 25, 2015)
Hear From: Lithium, Katy Keim, Chief Marketing Officer Stubhub, Mary Hill, Customer Service/Social Media Manager Comcast, Jared Schulthesis,...
Mark Kersteen, (Nov 25, 2015)
By building real relationships, Dell is capitalizing on social's most sought-after leaders
Cara Cummings, (Nov 20, 2015)
Cara Cummings from Fizzl Media shares her top pieces of wisdom from this year's event
Kate Frasca, (Nov 17, 2015)
When I started at Incite Group, almost two and a half years ago, I didn’t know the first thing about marketing
David Howell, (Oct 28, 2015)
Use data gathered across touchpoints to better understand your customers' needs.
Brynn Smith-Raska, (Oct 27, 2015)
An interview with Ramkumar Ravichandran
Matt Pigott, (Oct 21, 2015)
Your audience is more diverse than ever, take care to make marketing that's still relevant.
Matt Pigott, (Oct 20, 2015)
If brand journalism is on the rise, thank McDonald’s for laying its foundations a little more than a decade ago.
Brynn Smith-Raska, (Oct 16, 2015)
"These quants need to watch Pixar’s 'Inside Out.'"
Matt Pigott, (Oct 12, 2015)
Smart mirrors, instant shipping, social shopping—it's not science fiction, it's already happening.
Mark Kersteen, (Oct 9, 2015)
There’s no shortage of excellent marketing being done by brands big and small.
Tamsin Oxford, (Oct 8, 2015)
UGC continues to impress brands with its effectiveness.
Mark Kersteen, (Oct 6, 2015)
The award-winning marketer shares his approach.
David Howell, (Oct 5, 2015)
Why should consumers want you to have their data?
Mark Kersteen, (Oct 2, 2015)
We asked the speakers for Incite Summit: East what talking points have been discussed to death. Do you agree?