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An afternoon of case studies, discussion and interaction

Full 2017 Agenda Announced Soon -Take a look at the 2016 Agenda Below.

1.00pm - 1.30pm: Registration

Get here on time for an opportunity to get introduced to your peers who are attending and sharing case studies

1.30pm - 1.45pm: Opening Address

Introductory Remarks from the seminar chairman, Paul Johns, Chief Marketing Officer for Conversocial, the leading cloud-based customer service solution.

Paul JohnsConversocialCMOPaul Johns

1.45pm - 2.10pm: Case Study: Blurb

Blurb is a San Francisco-based publishing platform, and since its founding in 2006 has delivered more than 6m books created by half a million customers.

Jessica Klimczak, the company’s senior manager of social channels and community engagement will deliver insight on how the firm has developed the customer experience - and Blurb’s understanding of their customers - with the use of digital customer service.

After the case study, you’ll have the opportunity to get your questions answered by Jessica.

Jessica KlimczakBlurbSenior Manager, Social Channels & Community EngagementJessica Klimczak

2.10pm - 2.30pm:Case study: HP

Kriti Kapoor, Global Director, Social Customer Care, HP will facilitate a discussion around HP's social care story.

After the case study, you’ll have the opportunity to get your questions answered by Andrew.

Andrew StrolinHP Inc.Global Director, Social Customer CareKriti Kapoor

2.30pm - 3.00pm: Case Study: Intuit

Led by Ciaran Doyle, Vice President of Online Care for Intuit, this case study will discuss Intuit's approach to online customer care and how they manage customer care over social media.

After the case study, you’ll have the opportunity to get your questions answered by Ciaran.

Yvette IrvinIntuitVice President, Online Care SBGCiarian Doyle

3.00pm - 3.30pm: Networking Coffee Break
3.30pm - 4.00pm: Moderator-led Interactive Panel

Our three speakers come together for a dynamic panel discussion - powered by you! - on the critical issues facing any executive looking to build social and digital competencies into their customer service function.

4.00pm - 4.45pm: Social Maturity Workshop

Conversocial's interactive workshops where attendees are tasked with plotting there own Social Maturity. Taking into consideration self-diagnosis, your customers and removing the roadblocks.

4.45pm: Networking drinks

Reserve your FREE TICKET

Sign up for a free pass- exclusively for social media and customer service execs working in large brands